Renting.rw

Privacy Policy

Last updated: April 2025

This Privacy Policy describes how CARIRWA LTD ("renting.rw", "we", "us", or "our") collects, uses, and shares your personal information when you use our website and services at renting.rw.

1. Information We Collect

We collect the following categories of information:

  • Account information: Name, email address, phone number, and profile photo.
  • Identity verification: National ID number, TIN number, and company name for KYC purposes.
  • Listing data: Vehicle details, photos, pricing, and location for car listings.
  • Booking data: Trip dates, pickup/drop-off locations, and booking history.
  • Payment data: Mobile money numbers (processed securely via Flutterwave — we do not store card details).
  • Usage data: Pages visited, search queries, device type, and browser information.

2. How We Use Your Information

  • To operate the platform and facilitate bookings between renters, car owners, and drivers.
  • To verify identity and prevent fraud through our KYC process.
  • To calculate and display your trust score to other users.
  • To send booking confirmations, notifications, and support communications.
  • To improve our services through analytics and usage patterns.
  • To comply with legal obligations under Rwandan law.

3. Information Sharing

We do not sell your personal information. We may share your data with:

  • Other users: Your public profile, trust score, and reviews are visible to other users on the platform.
  • Payment processors: Flutterwave processes payments; their privacy policy applies.
  • Service providers: Hosting, email, and SMS services used to operate the platform.
  • Legal authorities: When required by Rwandan law or court order.

4. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), secure credential storage, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

  • Access or download a copy of your personal data.
  • Request correction of inaccurate information.
  • Request deletion of your account and associated data.
  • Opt out of non-essential communications.

To exercise these rights, email us at renting.rw@gmail.com.

6. Cookies

We use cookies for authentication, preferences, and analytics. You can control cookies via your browser settings, though disabling them may affect platform functionality.

7. Children's Privacy

renting.rw is not intended for users under 18 years of age. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this policy periodically. We will notify registered users of material changes via email. Continued use of the platform after changes constitutes acceptance.

9. Contact Us

CARIRWA LTD, Kigali, Rwanda
Email: renting.rw@gmail.com
Phone: 0788 781 648