Your Safety Comes First
renting.rw is built around trust, verification, and accountability — so every trip feels safe and every transaction is protected.
How We Keep You Safe
Identity Verification
All users who list cars or offer driving services must submit a national ID and pass our KYC review before being published.
Trust Score System
Every user has a visible trust score — a composite of verification level, completed bookings, and community ratings. Low-trust users face listing restrictions.
Secure Payments
All transactions go through Flutterwave, a PCI-DSS compliant payment processor. renting.rw never stores card data.
In-App Messaging
All communication between renters and hosts happens inside the platform so there is a record of every agreement.
Dispute Resolution
Our support team mediates disputes using booking history, messages, and photo evidence. Both parties are protected.
24/7 Support Line
In an emergency during a trip, call our support line at 0788 781 648. We are available every day including weekends.
Safety Tips for Renters
- 1Always verify the car and driver match the listing before starting your trip.
- 2Inspect the vehicle for existing damage and document it with photos before driving.
- 3Never share your payment credentials — all payments happen inside the app.
- 4Share your trip details (pickup, destination, duration) with someone you trust.
- 5Use the in-app chat for all communication — avoid moving conversations off-platform.
- 6If something feels wrong, cancel the trip and contact support immediately.
Safety Tips for Car Owners & Drivers
- 1Always verify a renter's profile and trust score before accepting a booking.
- 2Document the vehicle's condition with photos before and after every rental.
- 3Set a reasonable security deposit for your vehicle.
- 4Ensure your vehicle has valid insurance and documentation before listing.
- 5Report any suspicious activity or users to support immediately.
- 6Keep your availability calendar up to date to avoid double bookings.
Emergency? Need Help Now?
Call our support line or email us and we will respond as fast as possible.